Effective Date: August 27, 2026
At Energexes, we want customers to understand their cancellation and refund rights before purchasing our services. This Refund & Cancellation Policy applies to purchases made directly from Energexes unless a written service agreement signed by both parties provides different terms.
By purchasing a service from Energexes, you acknowledge and agree to the policy below.
If you cancel your project before Energexes has started work, you are eligible for a 100% refund of the service fees paid.
The cancellation request must be submitted through our Contact page or by contacting our customer service team.
Third-party expenses already purchased or paid on your behalf are excluded from the refund.
Once work has started, the following cancellation schedule applies:
| Project Status | Refund Eligibility |
|---|---|
| Before work begins | 100% of service fees |
| Work started but no initial draft/milestone delivered | 75% of service fees |
| Initial draft or first milestone delivered | 50% of service fees |
| Final work completed, approved, published, launched, downloaded, transferred, or delivered | No refund on the completed service |
A customer’s request for changes or revisions does not automatically constitute a cancellation.
If a project is divided into separately priced milestones, completed and delivered milestones are non-refundable. Amounts paid toward work that has not yet started will remain eligible for refund according to this policy.
Refund or cancellation requests should generally be submitted within 14 calendar days of the applicable payment. Eligibility for a refund remains subject to the project-stage, service-specific, and third-party cost provisions of this policy.
Because certain services are customized specifically for the customer, work that has been completed, delivered, or materially performed may not be eligible for a refund.
Website development, software development, mobile application development, design, ghostwriting, editing, publishing preparation, illustration, video production, audiobook production, and other custom digital services involve labor specifically performed for the customer.
Once final files, source files, credentials, completed software, completed designs, completed writing, or other finished deliverables have been provided to the customer, payment for that completed work is non-refundable.
If there is a legitimate issue with the delivered work, customers should contact us so that we can review the issue and provide corrections or revisions that fall within the agreed scope.
Recurring services may include:
Social media promotion
Book marketing
Other services specifically identified as monthly or recurring before purchase
Customers may cancel recurring services at any time before their next billing date.
Cancellation prevents future recurring charges. Amounts already charged for a billing period in which work has begun are normally non-refundable.
If a recurring charge has been processed and the customer requests cancellation within 24 hours of that renewal charge, and Energexes has not started work for the new billing period, the renewal payment will be refunded in full.
There is no cancellation fee for stopping future recurring services unless a separate signed agreement expressly states otherwise.
Book printing orders may be canceled for a full refund of refundable amounts before the order enters production.
Once printing or manufacturing has begun, the order cannot normally be canceled because the products are being produced specifically for the customer.
Printing, manufacturing, shipping, and other third-party charges already incurred are non-refundable.
If printed products arrive materially damaged, defective, or materially different from the approved specifications, the customer must notify Energexes within 7 calendar days of delivery.
We may request photographs or other reasonable evidence of the issue. After verification, Energexes may arrange a replacement, reprint, correction, or applicable refund.
The following charges are non-refundable after Energexes has paid or committed them to a third party on the customer’s behalf:
Domain registrations
Website hosting
Software licenses
Paid advertising spend
Publishing-platform charges
ISBN purchases
Copyright or registration fees
Printing or manufacturing costs
Shipping charges already incurred
Stock media or licensed assets purchased specifically for the project
Third-party API or service fees
Other external costs specifically approved by the customer
If a third-party provider refunds a charge to Energexes, the corresponding refundable amount may be passed back to the customer where applicable.
Customers are responsible for providing requested information, approvals, content, credentials, manuscripts, images, feedback, and other project materials within a reasonable timeframe.
A project is not automatically refundable because the customer stops responding or delays providing materials after work has started.
If a customer becomes inactive, Energexes may place the project on hold until the required information is received.
Revisions are provided according to the service package, quotation, or written scope agreed upon at purchase.
A revision means a reasonable modification to the agreed work. A request that substantially changes the original project scope may require an additional quotation.
A disagreement that can reasonably be corrected through the included revision process will normally be handled through revisions rather than cancellation.
Energexes provides professional services but does not guarantee specific commercial outcomes such as:
A specific number of book sales
Bestseller status
Specific search-engine rankings
Specific website traffic
Specific advertising results
Specific revenue or profitability
Approval by a third-party publishing platform
Approval by an app store or other third-party service
The absence of a particular business result, where the contracted service itself was properly delivered, does not by itself create refund eligibility.
To request a refund or cancel a service, contact Energexes through the Contact page on our website or call:
(866) 415-5028
Please provide:
Your full name
Order or invoice number
Service purchased
Date of payment
Reason for the request
We will review the request according to this policy.
Approved refunds will be submitted to the original payment method within 7–10 business days after approval.
After Energexes processes the refund, the customer’s bank or card issuer may require additional time to post the credit to the customer’s account.
Refunds for credit/debit card purchases will be returned to the original card/payment method and will not be issued as cash.
We encourage customers to contact Energexes directly if there is a billing or service concern so that we have an opportunity to investigate and resolve the matter.
Nothing in this policy limits any rights available to a customer under applicable law or applicable card-network rules.
Energexes may update this policy from time to time. Changes will apply prospectively and will be displayed on this page with an updated effective date.
The terms applicable to a purchase are those disclosed to the customer at the time of the applicable transaction unless otherwise required by law.
Energexes
118 Sally Lane
Brownsville, TX 78526
United States
Phone: (866) 415-5028
Last Updated: August 27, 2026
